Telecoms and the way you communicate with your customers should be a priority for any business. If you can’t communicate with your customers and them with you, your business will struggle. It’s not just a matter of having a website. People still like people and you will need to make sure you can make yourself…
There are several things to ask yourself when considering an upgrade to your current telephone system. The fact that the system is obsolete, isn’t necessarily one of them. It is possible to continue to maintain and support a telephone system way after it has been declared end-of-life by the manufacturer. Is your current telephone system…
The Cisco IP Phone portfolio includes a range of user-friendly, full-featured phones that meet the needs of any organisation. This includes standard models for lobby areas, executive models for managers and frequent callers and models to suit manufacturing environments. Cisco Unified Communications Solutions brings together voice, video, data, and mobile applications on fixed and mobile…
Using IP phones to make the most out of VoIP telephony VoIP or Voice over Internet Protocol is a term used for making voice calls over the internet. It works by converting voice to digital packages and sending them out over the internet like any other data, such as emails. The destination of a VoIP call…
With the availability of more advanced phone systems and the introduction of VOIP, conference calling has really moved on in recent years. Conference calls are now a key way to do business across the world. Used in conjunction with web conferences, individuals can share presentations or documents via the internet. This allows call participants to…
Prevention is better than cure – responding to cyber attacks only after they have occurred Only 23 percent of organisations are capable of responding effectively to cyber attacks, with 77 percent having no capacity to respond to critical incidents and often do not purchase support services until after an incident has occurred. This is according…
Advice for small businesses or start-ups As a small business or start-up, there will be lots of things for you to organise or think about. Getting your communications right is one of the most important decisions you will make. Imagine if you get your phone lines installed by one company and buy an office phone…
The global VoIP services market continues to grow year on year. Valued at $73 billion in 2015, this is an increase of 5% on the previous year and predictions, according to Diane Myers of IHS Technology will see continuous growth over the next five years. As businesses move away from traditional voice connectivity, the uptake…
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