Relying exclusively on 5G infrastructure, instead of using a combination of 5G and existing 4G networks, this is a first for the UK. Operated by Vodafone, the 5G test site covers the Media City area of Salford, in Greater Manchester and has been hailed by the mobile operator as “an important step in connecting businesses…
Three and Vodafone could be fined up to 10 per cent of their annual earnings if found to have breached the net neutrality rules. Intended to ensure all internet traffic is treated equally, EU net neutrality rules permit internet service providers from prioritising one type of traffic (such as streaming videos from specific sites) over…
Since the introduction of ‘Roam-further’ charges, some Vodafone customers have found they are paying more when visiting certain countries. This has led to intervention from Ofcom, allowing these customers to leave their contract penalty free, should they wish to do so. When Vodafone introduced a new roaming charge earlier this year, it meant pay-monthly customers…
Ofcom investigation uncovered mis-selling, inaccurate billing and poor complaints handling procedures Following the result of two investigations, Ofcom are to fine Vodafone £4,625,000 for serious and sustained breaches of consumer protection rules. The first found 10,452 pay-as-you-go customers lost out when Vodafone failed to credit their accounts after they paid to ‘top-up’ their mobile phone…
An in-depth investigation by MoneySavingExpert.com found Vodafone to be the most complained about mobile network in the UK. Based on this research, experts advise Vodafone’s 20 million customers to check their mobile phone bills. What are the problems? Ofcom received three times as many complaints about Vodafone than any other network, particularly in the last…
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