Ofcom investigation uncovered mis-selling, inaccurate billing and poor complaints handling procedures Following the result of two investigations, Ofcom are to fine Vodafone £4,625,000 for serious and sustained breaches of consumer protection rules. The first found 10,452 pay-as-you-go customers lost out when Vodafone failed to credit their accounts after they paid to ‘top-up’ their mobile phone…
According to new Ofcom research, fifteen million UK internet users have undertaken a digital detox in a bid to strike a healthier balance between technology and life beyond the screen. The recent study, commissioned by Ofcom as part of its annual Communications’ Market report, found reliance on the internet is affecting people’s personal and working…
UK Telecoms regulator, Ofcom, measures UK fixed-line broadband performance biannually. Working in partnership with SamKnows, who have provided the technical platform for this performance measuring since 2008, Ofcom are now looking to enlist the help of rural people to join its research panel. Average broadband speeds across the UK have improved dramatically since the first…
An in-depth investigation by MoneySavingExpert.com found Vodafone to be the most complained about mobile network in the UK. Based on this research, experts advise Vodafone’s 20 million customers to check their mobile phone bills. What are the problems? Ofcom received three times as many complaints about Vodafone than any other network, particularly in the last…
The TPS, or telephone preference service, has a new way to protect mobile users Mobile users can text ‘TPS’ along with their email address to the number 78070 in order to register for the service that prevents so-called ‘nuisance calls’ or unwanted sales and marketing voice calls to their mobiles. Research conducted by Ofcom found amongst…
Could Three’s proposed acquisition of O2 mean higher prices for consumers and businesses? The deal would take the number of mobile operators in the UK down from four to three. This, Ofcom warn, would affect both the mobile market and high street retailers. In a recent statement from Ofcom, Sharon White, CEO, wrote, ‘Competition is…
Every year there are new scams run by unscrupulous people that devise ways to make money from their victims. Scams are not a new thing, but the advent of the digital age has made it all the easier. Now you can be contacted by email, text and over the internet as well as by a…
So many businesses do not consider customer services to be of paramount importance. Instead there is a drive for more sales and bigger profits, while little or no attention is given to providing good service and keeping existing customers happy. This week Ofcom published data revealing customer service complaints received by the regulator between July…
Ever wondered why recent adverts for the latest smartphones make little or no mention of basic communications such as making a phone call or sending a text? For those relying on smartphones for business, knowing that your brand new state-of-the-art mobile phone – complete with curved edges and a full metal jacket – gives you…
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