Network provider Openreach has unveiled 29 new locations for the rollout of its 1Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP technology. This brings the total number of locations in the UK to 103, with the aim being to cover 4 million premises (homes and businesses) by March 2021, extending to 15 million by around 2025. Openreach’s…
Telecoms and the way you communicate with your customers should be a priority for any business. If you can’t communicate with your customers and them with you, your business will struggle. It’s not just a matter of having a website. People still like people and you will need to make sure you can make yourself…
There are several things to ask yourself when considering an upgrade to your current telephone system. The fact that the system is obsolete, isn’t necessarily one of them. It is possible to continue to maintain and support a telephone system way after it has been declared end-of-life by the manufacturer. Is your current telephone system…
If your phone system isn’t running the latest available version of software, you could be running a security risk. Being on the latest software release improves your system’s security, performance, and functionality. This can have a direct impact on both customer and employee satisfaction. Increased System Security. By continuing to run older software versions, you…
The team at Office Phone Shop is proud to announce the launch of its new-look website, dedicated to giving our customers a smart, fresh and easier to navigate website experience than ever! The new-look Office Phone Shop website is your one-stop shop for business phones, headsets and system parts. We supply phones and system parts…
If you’re a loyal mobile customer, you’re more likely to be ‘ripped off’ by your telecoms provider according to charity, Citizen’s Advice. Recent research found eight in ten people were paying a significantly higher price, in at least one of the markets, just for remaining with their existing supplier. “The practice of overcharging loyal customers…
In a planned shake-up of its UK sites, Virgin Media to cut down its operations sites from eight to four. The telecoms company currently operates from more than 100 locations, with its largest call centre based in Swansea. The closure of this centre will mean job losses or transfer options for the 800 people currently…
Latest figures from Ofcom put TalkTalk top of the bill for broadband and landline complaints, with BT and Vodafone most complained about for pay-monthly mobile services. Ofcom has published the latest league tables on the complaints it receives about the UK’s major providers of telecoms and pay-TV services. This quarterly report reveals the number of…
Both EE and Three have objected to Ofcom’s proposed 5G spectrum caps, even taking legal action. However, the UK High Court overruled their case and is allowing the auction to go ahead. Aimed at supporting deployment of 5G, the auction will offer spectrum in the 2.3 GHz and 3.4 GHz bands. The 2.3GHz can be…
The household telephone directory to cease being a publication in January 2019 Once an essential part of every household, Yellow Pages owner, Yell says it will stop printing from January 2019, moving to a fully digitised version only. The 23m copies of the final edition will no doubt become end-of-an-era souvenirs to many. Yell says…
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