Demand for new smartphones appears to be waning. With the collapse in the China market and Apple shipping 5m fewer devices, the global smartphone market fell 9% in the final quarter of 2017, the biggest fall in smartphone history. With features on smartphones, such as cameras, now being so good, there are fewer reasons to…
Since the introduction of ‘Roam-further’ charges, some Vodafone customers have found they are paying more when visiting certain countries. This has led to intervention from Ofcom, allowing these customers to leave their contract penalty free, should they wish to do so. When Vodafone introduced a new roaming charge earlier this year, it meant pay-monthly customers…
From the 1st October 2018, a series of measures, including financial penalties, will come into force to protect vulnerable customers. These include people with learning or communication difficulties and those suffering physical or mental illness or bereavement. The measures will require all communications providers to offer disabled users access to priority fault repair, third-party bill…
Offering pay TV and mobile services in addition to internet access, since launching in 2010, TalkTalk has close to 1 million mobile customers. However, following the departure of long-standing boss Dido Harding, earlier this year the telecoms provider has begun discussions with rivals Vodafone, O2 and Virgin Media to offload its mobile operations. This move…
Further delay to 5G spectrum auction Ofcom’s decision to stop mobile phone companies owning more than 37 per cent of usable spectrum by 2020 has met with opposition from both Three and EE. Three’s proposed action against Ofcom will likely cause a delay to the auction of mobile spectrum due to take place in September…
Ofcom’s plan to limit the amount of spectrum the biggest mobile operators can win at an upcoming auction has met with opposition from telecom’s provider, Three. In a proposal that sets out plans for the spectrum needed to increase internet speeds, Ofcom said it would cap the amount market leaders BT/EE and Vodafone could obtain…
New ‘text-to-switch’ plan aims to give greater control to mobile customers. Ofcom claims around 38% of those who changed mobile provider (2.5 million people) said they had experienced at least one major problem when switching. This includes contacting their current provider (11%), cancelling their service (10%), or keeping their existing number (10%). With Ofcom’s proposed…
Will the upgraded version of the classic Nokia 3310 be a hit? From Wednesday 24th May 2017, fans will be able to get their hands on the brand new version of the phone that dominated the early noughties. It will be available from a number of retailers and operators including Carphone Warehouse and Vodafone and…
A quarter of the 2,006 UK adult workers interviewed said they had problems with their broadband or mobile services which had made working from home difficult. Almost half of those (46%) experienced such severe problems it has put them off working from home at all. In the last year, remote workers spent a combined £190…
The new Links kiosks will offer free ultrafast Wi-Fi, mobile charging, calls and local information. Opening on major high streets across London this year, starting with the borough of Southwark, Links kiosks are set to provide digital innovation fit for the modern age to the streets of the UK’s capital. Ultramodern in design, the Links…
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