BT in serious breach of Ofcom’s rules, for reducing payments to telecoms providers following delays in connecting high speed business lines. UK businesses and consumers rely on high quality, high-speed, broadband services every day. Fulfilling high speed business lines, or Ethernet services are important for underpinning the UK’s communications infrastructure. Ofcom’s investigation into Openreach found…
Ofcom propose automatic compensation pay outs for landline and broadband customers when things go wrong These proposals are part of Ofcom’s plan for changes in the quality of service provided by telecoms companies. It would mean providers paying out compensation for slow repairs, missed deadlines and appointments. Customers would be entitled to compensation in the…
Last Friday BT agreed to a legal separation of Openreach following pressure from and months of negotiation with regulator, Ofcom. In a move designed to strengthen its independence, the separation agreement will see 32,000 staff transfer to the independent company, which will have separate branding and its own board with the authority to appoint a…
Mobile operator Three UK is looking to finalise a £300 million deal to acquire UK Broadband, the company behind wireless operator, Relish. In order for UK Broadband to become a fully owned subsidiary, Three UK is set to pay £250 million in cash as part of the deal and will make a further £50 million…
Just six months after increasing their prices, BT has announced it’s doing it again, with the cost of broadband and calls rising from 2 April 2017. The announcement signifies BT’s third major price hike in just over 18 months, with broadband and landline call costs last increased in July 2016. BT’s consumer chief executive, John…
Openreach pilot G.fast broadband technology This month, BT’s Openreach division began a pilot to roll out ‘up to’ 330Mbps capable G.fast broadband technology to up to 138,000 homes and businesses in 17 places across the United Kingdom by March 2017. Openreach’s plan is to begin a full-scale commercial deployment towards the latter half of 2017,…
Telecoms regulator, Ofcom, has announced it is formally notifying the legal separation of Openreach from BT, after BT failed to offer voluntary proposals that address its competition concerns. Ofcom said it was disappointed BT had not yet come forward with proposals to meet their competition concerns. Although some progress has been made, it has not…
According to senior officials at the Department of Culture, Media and Sport, as Britain prepares to leave the EU, the future of UK businesses depends upon secure and fast business broadband connections, along with digital skills and the ability to innovate. The Governments’ Broadband Delivery UK (BDUK) initiative is already underway. It aimed to provide…
MP’s say BT not investing enough in Openreach infrastructure and services In a report published by the Commons Select Committee this week, the Culture, Media and Sport Committee criticise BT and it’s under investment of the Openreach subsidiary. MPs say BT’s Openreach service levels are poor, with capital investment broadly unchanged since 2009. They accuse…
UK Telecoms regulator, Ofcom, measures UK fixed-line broadband performance biannually. Working in partnership with SamKnows, who have provided the technical platform for this performance measuring since 2008, Ofcom are now looking to enlist the help of rural people to join its research panel. Average broadband speeds across the UK have improved dramatically since the first…
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