In a planned shake-up of its UK sites, Virgin Media to cut down its operations sites from eight to four.
The telecoms company currently operates from more than 100 locations, with its largest call centre based in Swansea. The closure of this centre will mean job losses or transfer options for the 800 people currently employed there.
Chief executive Tom Mockridge said Virgin Media intend to create four regional customer operations hubs while also increasing the flexibility of its customer services resources:
“We have also proposed the closure of a small number of our offices over the next two years, including our call centre in Swansea and our current site in Nottingham.
“We will be increasing our presence in Wythenshawe, near Manchester, and refurbishing that site.
“We also propose acquiring a major new building in the Reading/M4 corridor area for our people presently based in Hook, Langley, Slough and Winnersh.
“We also plan to acquire smaller, better sites in Bellshill and Nottingham.”
He added: “We are now working with and supporting all employees who have been asked to relocate, who may be in a role at risk of redundancy or who may wish to take another role with Virgin Media or one of our partners.”
Virgin Media will be investing £40m in business property over the next three years.
The plans would see sites in Wythenshawe, Sheffield, Birmingham and Stockton become the focus for Virgin Media’s future customer operations.
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